Avon Representative Guide
A clear step-by-step guide to setting up, managing and growing your Avon business online and through the Avon apps.
Please note: Avon systems, earnings, app layouts, menu names and programme rules can change over time. Always check the latest information inside your Avon account, Avon ON, Avon Grow and Avon support pages.
This guide is designed to help you understand the main steps in a simple and professional way.
Introduction
Becoming an Avon Representative gives you a flexible way to sell beauty, skincare, fragrance and lifestyle products online or in person. You can build your business in the way that suits you best, whether that means sharing brochures, using your online store, posting products on social media, or combining all of these methods.
As your business grows, you may also decide to build a team and move into leadership. Avon provides tools to help with this, including your online store, the Avon ON app, the Avon Grow app, digital brochures and support resources.
In simple terms, there are two main ways to grow:
- Personal sales: earning from the products you sell to customers.
- Leadership growth: building and supporting a team of representatives.
Get started
- Complete your Avon sign-up application.
- Register your account if required.
- Install the Avon ON app for everyday account and selling tools.
- Install Avon Grow if you want to recruit and manage leads as you move into leadership.
- Log in to your online store manager and complete your store setup.
- Add your payment details and check your profile information is correct.
- Start sharing your store, brochure links and products with customers.
How to pay Avon
You can normally manage payments through the Avon ON app or your representative account, depending on which Avon tools are available to your account.
- Open Avon ON.
- Sign in using your representative details.
- Open the menu.
- Go to your profile, account or payment area.
- Select the option to make a payment.
- Follow the on-screen steps to pay any balance due.
It is good practice to check your account regularly so that orders are not delayed by an outstanding balance.
How earnings work
Your earnings as a representative are based mainly on the products you sell and the current Avon reward or commission structure for your account. Exact percentages, reward levels and incentives can vary, so it is important to check your Avon dashboard and current Avon materials for the latest figures.
A professional way to approach this is to focus on:
- building a regular customer base,
- sharing brochures and product links consistently,
- keeping your account active and up to date,
- using your online store and direct delivery options,
- reviewing current reward information inside your Avon account.
The more organised and consistent you are, the easier it becomes to grow repeat orders and long-term customers.
Create your online store
Your online store is one of the most important parts of your Avon business. It allows customers to browse and shop more easily, and it makes sharing products much quicker.
- Click the Store login button above.
- Sign in with your representative details.
- Open the store management area.
- Follow the setup steps to create or personalise your store.
- Check your store name, payment settings and contact details carefully.
Store setup is often easier on a laptop or desktop, especially the first time.
Share your store link
Once your store is live, you can share your personal store link with customers through Facebook, WhatsApp, email, text messages and other platforms.
Your link will usually look similar to:
https://www.shopwithmyrep.co.uk/avon/yourstorename
Use the same link consistently so customers recognise it and return to your store more easily.
Direct delivery and Rep delivery
Avon may offer different delivery options depending on your store settings and market tools. In general:
- Direct delivery: the customer orders online and Avon delivers directly.
- Rep delivery: you manage the customer order and delivery yourself where available.
To review your brochure or delivery settings:
- Open Avon ON.
- Go to your brochure or store settings.
- Look for delivery preferences.
- Switch Rep Delivery on or off if that option is available to your account.
Check your settings regularly so customers are given the correct ordering option.
Share individual products
Sharing individual product links is a smart way to attract interest, especially on social media. Instead of only sharing your full store, you can highlight specific products, bundles or offers that customers may want immediately.
- Open your online store or product page.
- Select the product you want to promote.
- Use the product share option if available.
- Copy the link and post it where your customers will see it.
This can work especially well with seasonal offers, trending products and customer favourites.
Order physical brochures
Printed brochures can still be useful if you have local customers who prefer browsing on paper.
- Open Avon ON or your rep ordering area.
- Select Place an Order.
- Choose the appropriate order section, such as ordering by code or sales tools.
- Select the brochure quantity and campaign.
- Review the order carefully before submitting.
If brochure ordering is shown separately as sales tools or stationery in your account, use that section instead.
Place an order for customers
When you are placing a representative order on behalf of your customers, take a careful and organised approach:
- Collect the customer’s chosen items, shades, sizes and quantities.
- Check the current brochure or digital brochure for accurate codes and prices.
- Open Avon ON or your online ordering area.
- Enter each item carefully using the correct product code.
- Review the order before submitting it.
- Keep a record of what each customer requested.
Being organised reduces errors and makes it much easier to manage payments, replacements and reorders later.
Receive customer orders by email
If your account offers email notifications for brochure or store activity, make sure your email address is entered correctly in your settings.
- Open Avon ON or your account settings.
- Go to brochure, store or profile settings.
- Add or update your email address.
- Save your changes.
This helps you respond to customer interest more quickly and professionally.
Add a customer to your email list
If your Avon account provides the customer management option, you can add customers to your records so you can manage communication and orders more easily.
Click here to open the customer page
Before adding anyone, make sure you have their permission to contact them.
If there is a problem with an order
Sometimes an item may be unavailable, delayed, damaged, substituted or missing. If this happens:
- Check your invoice or account updates first.
- Look for supply or stock updates in your Avon account.
- Request a credit or replacement where appropriate.
- Explain clearly to the customer what has happened and what the next step will be.
For account or order issues, contact Avon support if you cannot resolve it through your account tools.
Support phone: 0333 234 5678
WhatsApp: 0333 234 0333
Growing into leadership
If you enjoy helping others and want to build a team, Avon leadership can become an additional way to grow your income. Leadership criteria and reward structures can change, so always treat current Avon leadership materials as the final guide.
In general, leadership involves:
- recruiting new representatives,
- supporting them as they get started,
- helping them stay active and place orders,
- growing your Generation 1 team sales.
A good leadership approach is to focus on support, training and consistency rather than just sign-ups.
How your new reps can sign up
- Ask them to install Avon Grow if that is the route you are using for recruitment.
- Help them complete their details properly.
- Share your recruitment page or application link with them.
- Watch for updates or lead notifications inside Avon Grow.
- Complete any remaining steps needed to progress their application.
- Once approved, send them any helpful getting-started guide or training link you use.
You can also share this page with them if it helps them understand the process more clearly.
How you can help sign up reps
If your Avon Grow account allows manual lead entry or assisted sign-up:
- Open Avon Grow.
- Go to the menu or team/lead section.
- Enter your prospective rep’s details carefully.
- Submit or save the application step as required.
- Keep in contact with them until the process is complete.
A simple follow-up message can make a big difference and helps new reps feel supported from the start.
How Avon pays you
Payments linked to your online store or digital brochure are normally managed through your store or account payment settings. Make sure your chosen bank details and payment preferences are completed correctly.
- Open your store management page.
- Go to the payment section or payment options area.
- Select your preferred payment method where available.
- Add or update your bank details if needed.
- Save your changes.
Keep your details current so your payments are not delayed.
Open Manage My Store
Support and contact details
If you need help with orders, payments, missing items, account issues or general support, contact Avon directly using the details below.
Phone: 0333 234 5678
WhatsApp: 0333 234 0333
Tip: If contacting support by message or email, include as much detail as possible so your issue can be resolved faster.
Good luck with your Avon business. Take your time, learn the system step by step, and focus on giving customers a reliable and friendly experience.
